{"id":1080,"date":"2023-06-23T12:25:30","date_gmt":"2023-06-23T11:25:30","guid":{"rendered":"https:\/\/www.5thvedanaturals.com\/?page_id=1080"},"modified":"2023-06-24T12:08:47","modified_gmt":"2023-06-24T11:08:47","slug":"terms-and-condition","status":"publish","type":"page","link":"https:\/\/www.5thvedanaturals.com\/index.php\/terms-and-condition\/","title":{"rendered":"Terms and Condition"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1080\" class=\"elementor elementor-1080\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fdc277d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdc277d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51802c8\" data-id=\"51802c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1d73da elementor-widget elementor-widget-text-editor\" data-id=\"a1d73da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3 style=\"text-align: center;\"><span style=\"color: #000000;\">Terms &amp; Conditions<\/span><\/h3><p style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Last updated<\/strong>: August 20, 2022<\/span><\/p><h4 style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Payment Options<\/strong><\/span><\/h4><p style=\"text-align: left;\"><span style=\"color: #000000;\">5thVEDA Naturals website is set up to take orders online through the following payment methods:<\/span><br \/><span style=\"color: #000000;\">Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network<\/span><\/p><ul style=\"text-align: left;\"><li><span style=\"color: #000000;\">Visa Debit cards<\/span><\/li><li><span style=\"color: #000000;\">From most of the selected banks in India.<\/span><\/li><\/ul><p style=\"text-align: left;\"><span style=\"color: #000000;\">Please note that for debit\/credit cards, you are required to submit your details, a 16-digit card number, and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.<\/span><\/p><p style=\"text-align: left;\">\u00a0<\/p><h4 style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Pricing Policy<\/strong><\/span><\/h4><p style=\"text-align: left;\">\u00a0<\/p><ul style=\"text-align: left;\"><li><span style=\"color: #000000;\">The product listed prices are updated whenever required and are subject to change without advance notice.<\/span><\/li><li><span style=\"color: #000000;\">The orders will be billed according to the price in effect, at the payment section of the checkout.<\/span><\/li><li><span style=\"color: #000000;\">Prices on this website are in Indian Rupees and inclusive of all taxes.<\/span><\/li><li><span style=\"color: #000000;\">International shipping orders: These orders may allure local duties pertinent in that country and the client will bear these charges locally, accordingly. It is difficult for us to assess these local duties charges in advance and we are not liable to pay these from our end.<\/span><\/li><\/ul><p style=\"text-align: left;\">\u00a0<\/p><h4 id=\"cancellation-policy\" style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Cancellation &amp; Refund Policy<\/strong><\/span><\/h4><p style=\"text-align: left;\"><span style=\"color: #000000;\">If you wish to cancel your order, you can do so by sending us an email at care@5thvedanaturals.com within 24 hours of placing the order. You can also call our Customer Care on +91 9458393677 (Timings: 9:30 am &#8211; 5 pm IST), within 24 hours of placing the order.<\/span><br \/><span style=\"color: #000000;\">Once orders have been dispatched, they cannot be canceled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank\u2019s guidelines.<\/span><\/p><h5 style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Returns &amp; Refund Policy<\/strong><\/span><\/h5><p style=\"text-align: left;\"><span style=\"color: #000000;\">At 5thVEDA Naturals, we strive to give you the very best shopping experience possible. However, If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 7 days of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged\/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.<\/span><\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">Please write to us within 7 days of receiving the product that you would like to exchange or refund at care@5thvedanaturals.com with the following details:<\/span><\/p><ul style=\"text-align: left;\"><li><span style=\"color: #000000;\">Complaint Order Number (if available)<\/span><\/li><li><span style=\"color: #000000;\">Invoice number<\/span><\/li><li><span style=\"color: #000000;\">Details of your request or complaint<\/span><\/li><li><span style=\"color: #000000;\">Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request.<\/span><ul><li><span style=\"color: #000000;\">In case the product is not sealed\/ leakage\/ broken products \u2013clear images or video of the non-sealed\/ leaking\/ broken products along with clear images or video of spillage (if any), mono-carton, and outer packaging images too. Please also send images to show the seal has been tampered with if that is the claim along with the above.<\/span><\/li><li><span style=\"color: #000000;\">In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty\/ faulty\/ product with less volume\/ or product missing\/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.<\/span><\/li><li><span style=\"color: #000000;\">In case the internal packaging and the outer packaging received are very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging<\/span><\/li><li><span style=\"color: #000000;\">Mono carton 5thVEDA Naturals box\/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.<\/span><\/li><\/ul><\/li><\/ul><p style=\"text-align: left;\">\u00a0<\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">Once all the details are received, it would take our team 3-4 working days to revert on the complaint\/ query\/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.<\/span><\/p><p style=\"text-align: left;\">\u00a0<\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:<\/span><\/p><p style=\"text-align: left;\">\u00a0<\/p><ul style=\"text-align: left;\"><li><span style=\"color: #000000;\">Address of dispatch<\/span><\/li><li><span style=\"color: #000000;\">Name &amp; Address of the customer<\/span><\/li><li><span style=\"color: #000000;\">Order number<\/span><\/li><li><span style=\"color: #000000;\">Contents of the package<\/span><\/li><\/ul><p style=\"text-align: left;\">\u00a0<\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative with who you have been in touch via email.<\/span><\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.<\/span><\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">Please note orders for Gift boxes are not applicable for exchange or refund here.<\/span><\/p><p style=\"text-align: left;\"><span style=\"color: #000000;\">5thVEDA Naturals is not responsible for damage after delivery.<\/span><\/p><p style=\"text-align: left;\">\u00a0<\/p><h4 id=\"shipping-policy\" style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>Shipping Policy<\/strong><\/span><\/h4><p style=\"text-align: left;\"><span style=\"color: #000000;\">Purchases are shipped from our respective warehouse by reputed logistics service providers.<\/span><\/p><ul><li style=\"text-align: left;\"><span style=\"color: #000000;\">Order deliveries will be made between 10:00 Hrs \u2013 18:00 Hrs Monday \u2013 Saturday. Excluding public holidays.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">Certain courier partners may request an OTP to complete delivery. This will need to be provided for the completion of delivery. OTP will be sent to the number inputted at the time of placing the order.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">5thVEDA Naturals is not responsible for damage after delivery.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">All claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">The brand will fulfill all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge \/ Import Duty \/ VAT \/ Other applicable government taxes on arrival in the destination country.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer\u2019s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.<\/span><\/li><li style=\"text-align: left;\"><span style=\"color: #000000;\">Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Last updated: August 20, 2022 Payment Options 5thVEDA Naturals website is set up to take orders online through the following payment methods:Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network Visa Debit cards From most of the selected banks in India. Please [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1080","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and Condition - 5thVEDA Naturals<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.5thvedanaturals.com\/index.php\/terms-and-condition\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Condition - 5thVEDA Naturals\" \/>\n<meta property=\"og:description\" content=\"Terms &amp; Conditions Last updated: August 20, 2022 Payment Options 5thVEDA Naturals website is set up to take orders online through the following payment methods:Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network Visa Debit cards From most of the selected banks in India. 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